FAQ's

Below FAQ are some common concerns of our clients before purchasing the products, if you have other questions, please just send it to info@nesavaali.com

When is my order shipped?

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

How long will it take to get my order?

This depends on whether it is an *International or a Domestic order. All orders within the U.K. are considered domestic orders and they are shipped and delivered within 1-2 business days. Please see below for more details

Shipment method	Shipping Carrier	Estimated delivery time	Shipment cost
UK Standard	RoyalMail	1-2 business days	Free
UK Next day*	RoyalMail	Next working day*	£2.99
Europe Standard	Royalmail	2-3 business days	£5
USA & Canada Standard	DHL	4-5 business days	£10
Rest of the World	DHL	4-5 business days	£15

* Next Day delivery is only available for orders with delivery addresses within the United Kingdom. In order to qualify for UK next day delivery, Orders must be placed before 3 pm (UK time) any orders placed after Thursday 3 pm, Will be processed and dispatched on Friday as per the shipping method. Any orders placed between Friday and Sunday will be processed and dispatched on Monday.

What Shipping Carriers do you use?

We use Royal Mail UK and DHL. To keep shipping rates down we compare costs between these carriers and ship the most efficient way.

How can i track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, Please contact us on info@nesavaali.com

How do i enter discount code?

At the checkout, there will be a box which states "Promo code" - You can enter your discount code and then click Apply/Submit. Your total amount will be updated to reflect the discount.

Where is my package?

We typically ship out orders same-day when placed by 12pm. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

What are the shipping rates?

We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free standard UK delivery. For UK next day delivery, we charge a flat rate of £2.99. Please see below for full information:

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Shipping Carrier	Estimated delivery time	Shipment cost
UK Standard	RoyalMail	1-2 business days	Free
UK Next day*	RoyalMail	Next working day*	£2.99
Europe Standard	Royalmail	2-3 business days	£5
USA & Canada Standard	DHL	4-5 business days	£10
Rest of the World	DHL	4-5 business days	£15

Where do you ship?

We ship all around the world as long as DHL/ Royalamail can deliver to your destination.

Customs, Duties and Taxes

Nesavaali Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

Can i exchange an item for something else?

Yes, Please contact us at info@nesavaali.com

How do i return an item/receive a refund?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery

Refund Policy?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@nesavaali.com.

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nesavaali.com and send your item to: Nesavaali Ltd, 16, Aveley Road, Romford, RM1 4AB, United Kingdom.

Returns Shipping

To return your product, you should mail your product to: Nesavaali Ltd, 16, Aveley Road, Romford, RM1 4AB, United Kingdom For UK Orders - You will get a free return slip with the order for you to return the item/s. Outside UK - Buyer is responsible for the returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.